1. About the service
Fresh Express is a grocery and everyday-essentials ordering and delivery service operated by TO BE FILLED IN.
2. Your account
- An account is created with a phone number and a one-time SMS code; there is no password.
- The phone number must be yours. Tell us if you lose the right to use it.
- One phone number maps to one account and one role.
- The courier and restaurant roles work only after an administrator approves them.
3. Orders and prices
- The catalogue price at the moment you place the order is the order price. The delivery fee, the free-delivery threshold and the minimum order are shown in the basket before you confirm.
- For goods sold by weight the actual weight may differ slightly from what was ordered; the bill follows the actual weight.
- If an item turns out to be out of stock we contact you and offer a replacement or a refund.
4. Payment
- Payment is by cash, bank card, Click, Payme or Uzum.
- Online payment happens on the licensed payment provider’s own page; card details never reach us.
- An order that was paid for but not fulfilled is refunded under the payment provider’s rules.
5. Delivery
- Delivery is made within the served areas.
- The time shown is an estimate. Weather, traffic and other circumstances can change it.
- If there is nobody to receive the order at the address given, or the contact number does not answer, the order may be cancelled.
6. Cancellation and refunds
- An order can be cancelled in the app until it goes to picking.
- Goods that arrive faulty or wrong are refunded or replaced — contact us within 24 hours of delivery.
7. Cashback
- Cashback is earned on purchases and spent on the next order.
- Cashback cannot be exchanged for cash or moved to another account.
- Unspent cashback is cancelled when an account is deleted.
8. The AI assistant
Voice ordering matches what you said against the catalogue and proposes a list of products. The basket does not change until you press the button, so checking the list before sending the order is your responsibility.
AI replies are not medical, allergy or dietary advice. For exact ingredients and allergens, read the product packaging.
9. Acceptable use
While using the service you must not:
- use somebody else’s phone number or data;
- place false orders or deliberately overload the system;
- access the app or the API in an automated way without permission;
- leave abusive or knowingly false reviews.
We reserve the right to restrict or block an account that breaks these rules.
10. Liability
We are responsible for picking and delivering your order correctly. We are not responsible for interruptions of your internet connection, the behaviour of your device, or third-party payment systems.
11. Changes to these terms
When the terms are updated the date on this page changes. Updated terms take effect when they are published.
12. Contact
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