How to send the request
Write to TO BE FILLED IN with the subject "Account deletion" and give the phone number the account is registered to. The same request can be left by calling TO BE FILLED IN.
Only the account holder can make the request. We therefore send a one-time confirmation code to that phone number — deletion starts once you confirm it.
How long it takes
Once the request is confirmed the account is deleted within 30 days. We send a message to that phone number when it is done.
What is deleted
- first and last name, date of birth, gender and profile photo;
- saved delivery addresses and their coordinates;
- basket, favourites and viewed-product history;
- voice order recordings, transcripts and AI chat history;
- the push notification token and notification settings;
- the reviews you left.
What is kept
- Order and payment records — for the period required by accounting and tax law. Your name and phone number are removed from those records; only the amount, date and order number remain.
- Unspent cashback — cancelled along with the account and not restored.
Deletion cannot be undone. If you need your order history, export it from the app before sending the request.
Deleting only part of the data
Without deleting the whole account you can edit your name, date of birth and addresses under "Profile", remove saved addresses and favourites, and withdraw the microphone, location and notification permissions in your phone settings.